Because Microsoft has positioned themselves in the market to put them in that position. The most expensive tier in the Slack pricing package is Business+ which costs 12.50 per user per month. To answer your question, they can't justify it. Microsoft can offer lower prices and annihilate their competitors through attrition. Microsoft will give you a product for free, but they'll beat the money out of you for the "atmosphere" of Office 365. But at the higher echelons it becomes increasingly difficult to start justifying the price, but now you're locked in for 3 years on your EA and you've got 1000 mailboxes Exchange, dozens of sites in Sharepoint, hundreds of Teams chats, files all across OneDrive, thousands of devices in Intune, hundreds of VM's in Azure, etc etc. Now, that really isn't to say any of Microsoft's cloud services are bad or anything. Microsoft can keep their entry plans lower and then make you sink your teeth in and slowly upgrade your licensing and pay more and more and more to offset those entry level costs they gave you earlier. This means Slack is an instant messaging system with lots of add-ins for other workplace tools. You upgrade from 0 to 200 or 300 per month. And when you make that leap, you don't upgrade from 0 to 20 per month. So we upgraded to the Standard plan because it totally made sense. Microsoft can afford lower prices because they know that the harder you sink in to one service, the more services they can get you on. Slack itself, with its 200 channels on its internal Slack, would reach that limit in about three hours.
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